Cyberjaya is a town with a science park as the core that forms a key part of the Multimedia Super Corridor in Malaysia. It is located in the district of Sepang, Selangor and is situated about 50 km south of Kuala Lumpur, the capital of Malaysia. This town aspires to be known as the Silicon Valley of Malaysia.
The idea of an IT-themed city, Cyberjaya, arose out of a study by management consultancy McKinsey for the Multimedia Super Corridor commissioned by the Federal Government of Malaysia in 1995. The implementation agency was the Town & Country Planning Department of the Ministry of Housing and Local Government. The catalyst is the agreement by NTT in 1996 to site an R&D center at a site to the west of the new Malaysian administration center, Putrajaya.
Multimedia Development Corporation (then known as MDC), the agency overseeing the implementation of the MSC was located in Cyberjaya to oversee the creation. The real estate implementation was privatised to Cyberview Sdn Bhd (Cyberview) in early 1997. At the time, Cyberview was set up a joint-venture comprising entities such as Setia Haruman Sdn Bhd (SHSB), Nippon Telephone and Telegraph (NTT), Golden Hope, MDeC, Permodalan Nasional Berhad (PNB) and Kumpulan Darul Ehsan Berhad (KDEB), representative of the Selangor Government. SHSB, a consortium comprising Renong, Landmarks, MKLand and Country Heights, was asked to take the lead regarding the development. Federal government linked companies Telekom Malaysia and Tenaga Nasional were conscripted to provide the telecommunication and power supply infrastructure. The ambitious plan was to develop the first phase, comprising 1,430 hectares by year 2006, with the remaining 1,460 hectares to be developed after year 2011. The engineering management consultant, Pengurusan Lebuhraya Bhd (now acquired by Opus International Malaysia) was appointed to manage the construction of utilities and infrastructure, overseeing major construction firms of Peremba and United Engineers Malaysia (UEM).
The central theme for the development is providing a quantum jump in standards, summarised as follows:
A leading edge multimedia center that will attract world-class multimedia/IT companies;
Sophisticated and state-of-the-art integrated infrastructure and IT system; and
Sophisticated and efficient transportation systems with an emphasis on public transport
However, due to the late 1997 Asian Financial Crisis, the undertaking was deemed no longer viable and necessitated the Government taking over of the 55% and 15% stake in Cyberview shares held by SHSB and NTT respectively via the Ministry of Finance Inc (MOF Inc). The transaction gave MOF Inc a 70% stake and Cyberview has remained a government-owned company ever since. Cyberview then entered into an agreement with SHSB with shareholders comprising Country Heights Holdings Berhad (CHHB), Landmarks, Menara Embun (an MKLand Controlled Company) and Renong (now UEM World) with equal shares of 25%; granting SHSB the right to develop Cyberjaya as the master developer, while Cyberview became the landowner. In 2004, CHHB and Landmarks sold their equity interest in SHSB to MKLand-controlled companies, namely Modern Eden (12.5%), Impressive Circuits (12.5%) and Virtual Path (25%), resulting in MKLand-controlled companies becoming the majority shareholder of SHSB. Due to SHSB's shareholders' reluctance to inject their own reserves into SHSB and the company's practice of awarding contracts at high premiums, SHSB had to take up substantial loans. This has led to its gearing ratio ballooning to an unsustainable amount. Cyberview was then asked by the Government to rescue the ailing SHSB that led to Cyberview's expanded role.
Cyberview's role grew to include implementing various development and government initiatives, while SHSB carried on its role as the master developer. In addition to this, Cyberview was also tasked to undertake city-wide maintenance and spearhead investor interface and community-centric programmes in Cyberjaya.
Office and commercial facilities:
A number of companies who qualify for MSC incentives have relocated their operations to Cyberjaya. Among them are T-systems, Dell, HP, DHL, Satyam, Wipro, HSBC, Ericsson, Motorola, OCBC, BMW, IBM, Shell IT, Monster.com, Vivanova Systems, the Response Centre of the Anti Money Laundering Network and others. Currently, over 500 MSC Status companies have located their operations here, making the township a rapidly growing area.
Today, Cyberjaya is home for several government agencies such as Malaysian Department of Public Services, Ministry of Education, Ministry of Human Resource and Sepang Municipal Council.
MKN Embassy Techzone is a freehold ICT business park project on approximately 41 acres (17 ha) of prime Cyberjaya land in the flagship zone aimed for lease to multinational companies. The project is developed by MKN Embassy Development Sdn. Bhd., a joint venture company between EMKAY Group of Malaysia and Embassy Group of India, who is as a strategic partner for EMKAY Group in the development of this specialised ICT building.
An early component of Cyberjaya was the Multimedia University, known locally as MMU. The university's enrolment in Cyberjaya is about 20,277 students. Approximately 19% of these are international students from 80 countries. Faculty departments include Engineering, Information Technology, Creative Multimedia and Management. Like Cyberjaya, MMU turned 10 in 2007. Its Cyberjaya campus opened in Malaysia's first intelligent city of Cyberjaya, on 8 July 1999. This campus was the brainchild of the country's fourth prime minister, Tun Dr Mahathir Mohamad, as a center of learning and research for the Multimedia Super Corridor (MSC), a 750 km² area designated as the country's high-tech research and industrial area.
Recent additions to Cyberjaya as of 2013 are 2 universities that are LimKokWing University of Creative Technology; University Malaysia of Computer Science & Engineering and 3 colleges that are Cyberjaya University College of Medical Sciences; Cyber Putra College and Kirkby International College.
There is a Sekolah Seri Puteri which is a National Secondary Full Boarding School (Bahasa Malaysia: Sekolah Berasrama Penuh) for girls.
To cater for schoolgoing children of the general population of Cyberjaya, there are primary (Sekolah Kebangsaan Cyberjaya) and secondary (Sekolah Menengah Cyberjaya) public schools. The student population is about 350 and 750 for the primary and the secondary schools respectively.
As an emerging township, Cyberjaya now has a Police Station Complex, and a Fire Station (Bomba). Apart from that, other public amenities which are completed includes a small recreational park just next to Multimedia University, the Cyberjaya Community Club, the Sports Arena (which offers outdoor sports facilities), bus shelters, pedestrian walkways and signalised pedestrian crossing at road junctions and more than 700 free parking bays.
The Cyberjaya Lake Gardens is a 400-acre (1.6 km2) 'green lung' for Cyberjaya. Presently, about 86 acres (35 ha) of the land has been developed with facilities including Visitor's Information Centre, Boardwalk, Look-Out Tower, children's playground, 15 acres (6.1 ha) of main lake and 29 acres (12 ha) of natural and wetland. The Lake Gardens is now gaining popularity amongst the local community. Many community events including fishing competitions have attracted thousands to this lake. In September 2007, the Cyberjaya 50th Merdeka Carnival Celebration has attracted more than 4,000 anglers and it was registered as the biggest fishing competition by the Malaysia Book of Records.
Other outdoor recreational facilities include the mini park, adjacent to the Multimedia University; the 3.5 km promenade area next to the Putrajaya Lake; and the Sports Arena which offers more than 360 free parking bays, 1 basketball court, 1 tennis court, 2 futsal courts, a football field and a small food court.
For indoor recreational facilities, the Cyberjaya Community Club, developed by Cyberview, has been the point of congregation for many including some from outside Cyberjaya. With 2 futsal courts, 2 badminton courts, a gymnasium and 2 squash courts; all indoor and outdoor recreational facilities including basketball court, 2 tennis courts, swimming pool, a go-kart circuit and golf driving range; it is a hive of activity, especially after 5.30 pm.
While some companies in Cyberjaya operate 24 hours a day, nightlife in Cyberjaya can be further improved. There is Hops and Grapes (a pub at Century Square) and Treehaus (at Cyberview Lodge Resort and Spa). The franchise Old Town White Coffee has entered the F&B scene at Prima Avenue and it is operated 24/7. Hassan's Cafe and D'Arif are the other food outlets which operate 24/7.
Latest additions to the Cyberjaya night scene are Buddies Cafe, Siagol, Mak Teh, JS Maju and RIM. These are shoplets owned by the Malaysian Indian Muslim community; they are open 24/7 as well. One can enjoy late-night gathering sessions with friends or a meal for many who work the night shifts in the multinational companies around Cyberjaya.
A new bar-restaurant named Bull Rock Bar is open. It is near The Domain and serves French/Belgian food and snacks, liquors and beers from all over the world. The address is 59-G Neo Cyber, Lingkaran Cyber Point Barat.
The completion of the KL-Putrajaya Highway in December 2007 has cut short the travel time by car from Kuala Lumpur to Cyberjaya to 20 minutes. The KL-Putrajaya Highway allows motorists from Kuala Lumpur and other places along its alignment to get to Kuala Lumpur International Airport in 30 minutes. The highway which ends at the Putrajaya Utama toll plaza links up to the Elite Highway which will then give motorist only another 10 minutes to get to KUL. However, one still needs about 30 minutes to travel to KUL from Cyberjaya. Drivers have a toll-free alternative route with the completion of the B15 Road extension that passes through Dengkil and Bandar Baru Salak Tinggi. The North-South Expressway Central Link (also known as ELITE Highway) and the North Klang Valley Expressway (NKVE) will make the travel time from Cyberjaya to Port Klang, the nation's main port, to be less than one hour.
KLIA Ekspress provides express rail link (ERL) transit service to Cyberjaya and Putrajaya. Due to the closeness of the these cities, they share the same station in Putrajaya. There are feeder buses that run from the Putrajaya Sentral to rest of Putrajaya and Cyberjaya. These buses are timed to match with the timing of the train services and cost RM1 for travel within the circle.
Cyberjaya has just few buses. These buses are not timed to match the timing of the train services and the buses' fare increase to RM 2 for each trip. However, the service is frequent but reliability and safety is concerning at times.
To improve the internal transportation, Cyberview has launched a free park and ride system which is a viable alternative for those wishing to park at the designated areas in Cyberjaya and commuting to areas of the city.
Cyberjaya features a single bus terminal, known as the Cyberjaya Transport Terminal. Taxis are available at the terminal.
The neighbouring transportation hub of Putrajaya Sentral provides conventional bus routes from Bandar Utama (U43) and Serdang KTM Komuter (U42); Express Bus Route to Jalan Sultan Mohamad, Kuala Lumpur (E1) and the local bus (U429) as a feeder service from Putrajaya Sentral to Cyberjaya.
As of 2005, Cyberjaya lacked significant residential properties apart from the D'Melor condos, the Cyberia condo and townhouses. This results in de-population of the area when office workers commute home.
However, this issue will be resolved with the launch of more than 900 units of affordable housing by Cyberview. This development, which will be developed in phases, is expected to have a population of more than 3,600 residents once it is fully developed.
The Cyberview Lodge Spa Resorts have a few villas managed by them, which are across the road from the Spa Hotel: Cyberview Garden Villas. They offer apartments for short and longer stays. The hotel reception has all the required information.
Most people living in Cyberjaya are ke in the areas nearby to Cyberjaya due to high costs. Thus, many working or studying in Cyberjaya normally live in Dengkil, Kota Warisan (a suburb of Salak Tinggi), Sri Kembangan (formerly Serdang), Putrajaya, Puchong and Kajang.
The day population in Cyberjaya is about 43,000 but the number dwindles, as there are only 10,000 residents (and of course, the knowledge workers of the companies operate 'round-the-clock). For some multi-national companies operating around-the-clock, it is work as usual even during the quiet of the night.
Cyberjaya is planned as an intelligent city with ICT and multimedia industries, R&D centres, a Multimedia University and operational headquarters for multinationals wishing to direct their worldwide manufacturing and trading activities using multimedia technology.
Toward this end, leading edge technologies were used, some with mixed results. In addition to the successful implementation of the above-mentioned Cyberjaya Dedicated Transportation System, the Cyberjaya blog is another example of the technology-based features that have been put in place.
To support the aspiration to host multimedia industries, Cyberjaya was specified with extensive and intensive fibre optic cabling. As Malaysia's premier IT hub, Cyberjaya has a telecommunication backbone running primarily on fibre optics known as Cyberjaya Metro Fibre Network (CMFN). CMFN is a carrier neutral and open access infrastructure where multi-leading Telco/Carriers/ISPs are riding on CMFN's fibre optic network to provide their services to end customers in Cyberjaya. CMFN delivers fibre connectivity straight to the building under the concepts of "Fibre-To-The-Building (FTTB)" and "Fibre-To-The-Home (FTTH)". As such, most of the commercial buildings and offices are connected to CMFN. With the ring topology; CMFN offers full redundancy throughout the network – with the availability of high capacity and resiliency network, many data centres are located here and connected to CMFN. However, some older commercial and residential units still use copper lines to provide "last mile" access to customers. Broadband access covering wireless and fixed line is readily available. Broadband access is serviced primarily by City Broadband (Ethernet Broadband-Over-Fibreoptic), TMnet, MyKris, NTT MSC (formerly ARCnet) and recently Air Broadband which has announced its test pilot plans in Cyberjaya for Wimax.
Backup electrical supply:
The Cyberjaya planning guidelines strongly required two electricity connections from two separate substations. Diesel generators up to full load (except air conditioning load) were specified to be installed in all commercial buildings. The electricity grid connection was also organised to enable "power islanding" and supported by the Serdang Power Station. The electricity service standard is set at 99.99% availability with maximum of 10 seconds interruption for office and commercial areas and maximum 15 minutes interruption for residential areas. These measures were dreamed up to provide Cyberjaya with a comparative advantage against other areas outside the Multimedia Super Corridor. However, Tenaga Nasional has extended the same standard to all urban areas connected to the National Grid in Malaysia.
On 26 June 2007, despite the advertised preparedness, Cyberjaya experienced a city-wide power outage for more than 30 minutes. No official reason was given for the outage.
The use of district cooling system, where chilled water from a central plant is provided to run the air conditioning, was laid extensively in the central district. The promise is the economical use of off-peak electricity at night to chill water for the air conditioning use during the day. Pendinginan Megajana Sdn Bhd, a subsidiary of Cyberview, is the provider for this service.
Several data centres operate in Cyberjaya. Notable are those operated by Shell, NTT MSC, BMW and DHL. A small scale Data Centre ideal for Small & Medium Enterprises (SMEs) is located at City Command Center Cyberjaya (CCC) Data Centre that provides Rack Location Unit (RLU) space rental and server co-location. There are also carrier neutral, high-end purpose built data centre facilities in Cyberjaya such as CX1, CX2 and CX5 – managed by CSF Advisers (a member of CSF Group plc CSF Group), Basis Bay and myTelehouse. There are also few government agencies' purpose built data centre facilities in Cyberjaya such as managed by Central Bank (Bank Negara Malaysia) and Road Transport Department. Malaysia's incumbent Telco, Telekom Malaysia (TM) also has it purpose built data centre facilities in Cyberjaya.
Several call centres & service desk operate in Cyberjaya. Notables are those operated by HP, IBM, HSBC.
Initially 8 blocks of office buildings were built by the developer. These are purpose built for multimedia companies by being provided extra height ceiling and under floor trunking (some with raised floor), fibre optic wiring, dual redundant power supply, uninterruptible power supply and back up generators for whole electricity load, which common practice in Malaysia is only to 30% load.
Presently, there are more than 30 completed office buildings in Cyberjaya catering for multi tenants as well as single tenants. The presence of Government agencies will also increase once the Bank Negara Data Centre and Road and Transport Department's IT Centre buildings are completed.
This city is also looking forward to the development of the Knowledge Workers Development Institute (KWDI) and the Creative Multimedia Cluster, both by Cyberview, which are targeted for completion in 2009.
MKN Embassy Techzone, is a freehold ICT business park project on approximately 41 acres (17 ha) of prime Cyberjaya land in the flagship zone aimed for lease to multinational companies. The project is developed by MKN Embassy Development Sdn. Bhd., a joint venture company between EMKAY Group of Malaysia and Embassy Group of India, who is as a strategic partner for EMKAY group in the development of this specialised ICT building.
Cyberjaya-TV was conceived in late 2009 in an effort to showcase Cyberjaya's "Live, Study, Work & Play" elements. Contents developed, primarily, relate to Cyberjaya which provides a mean for people all over the world to sample part of the thriving Cyberjaya community.
Cyberjaya also plays host to a number of schools, colleges and Universities. These include MultiMedia University (MMU), Kirkby International College and Limkokwing University of Creative Technology (LUCT).